Customer Services Co-ordinator

Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

We’re looking for the following experience or skills:

• Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works
• Able to think strategically and coordinate work programmes
• Demonstrate strong interpersonal skills in dealing with internal and external customers
• Confident and able to demonstrate excellent negotiation skills
• Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
• Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
• Able to evaluate and analyse information in a logical manner
• Able to evaluate and assess technical and commercial issues and make informed decisions
• Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial
• Intermediate skills in Microsoft Excel and Word.

• Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works
• Able to think strategically and coordinate work programmes
• Demonstrate strong interpersonal skills in dealing with internal and external customers
• Confident and able to demonstrate excellent negotiation skills
• Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
• Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
• Able to evaluate and analyse information in a logical manner
• Able to evaluate and assess technical and commercial issues and make informed decisions
• Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial
• Intermediate skills in Microsoft Excel and Word.