Sales Manager

Duties will include:

• Forward planning weekly visits to all sites, prioritising work and ensuring staffing requirements are organised in advance.
• Ensuring sales are negotiated to achieve maximum price with minimal incentives. Ensure awareness of individual sites sales performance against forecast objectives.
• Supporting the sales consultants to sell by supplying relevant information, answering queries, delivering at pace, keeping both self and sales consultants motivated and focussed on results. Ensure all record keeping and documentation is always up to date and correct.
• Support as required in addressing any customer issues, being the first point of escalation for customer complaints.
• Tracking and reviewing the progress of new and existing leads and enquiries on each development using relevant tools such as Hubspot and Rightmove Plus and ensuring accurate record keeping and follow-up with customers.
• Close monitoring of the progress of existing sales and part exchanges to ensure the achievement of target exchanges and legal completions, ensuring Sales Consultants, IFA and solicitors are aware of monthly completions.
• Induction, training and on-going coaching of both existing and new Sales Consultants through 1:1 meetings and team sessions. Identifying the Sales Consultants’ training requirements and actioning strategies to address these.
• Managing the Sales Consultants to help achieve agreed objectives, such as ways to reduce cancellations, improve speed to exchange to under 56 days, securing more IFA and solicitor referrals, sales per outlet per week and securing a response rate of >60% on the HBF Customer Satisfaction survey.
• Communicating new initiatives and key messages to all the Sales Consultants to ensure full understanding. Ensuring all schemes are used correctly.
• Ensuring relevant paperwork and processes are completed accurately and sent to relevant people, including Daily Sale Summary, Visitor reports, logging of contacts and actions on Hubspot.
• Ensuring sites, sales areas and show homes are presented to the highest standards. Including internal, external and off-site signage, landscaping, show homes, view homes and stock. Liaising closely with Marketing, ordering current literature, ensuring all is up to date and ordered in a timely manner.

• Clear, effective and professional communication both written and verbal
• A positive and proactive individual who is self-motivated, target driven, efficient and decisive with the ability to work on their own initiative as well as part of a team
• Organisational skills with the ability to structure and prioritise workloads in line with targets and business priorities
• An ability to build rapport with a range of people to create a co-operative working environment based on mutual respect, trust and professionalism
• Demonstration of leadership, attention to detail, and strong people and performance management
• Positive contributions in team activities, meetings and discussions
• A high standard of literacy and numeracy demonstrated through qualifications
• Experience with the sale of homes
• An ability to lead, coach, motivate and manage individuals
• Demonstrated ability to work under pressure whilst providing a supportive and encouraging environment for individuals and teams to work in
• Knowledge of qualifying, negotiating, over-coming objections, closing the sale, and proficient in contract chasing
• Be conversant with all legal terminology used in the home buying process
• Good understanding of lenders and the financial aspect of purchasing a new home is required.
• Be computer literate and familiar with the use of email, Word, Excel, internet, etc
• Experience of finance software is desirable
• Hold a current Drivers Licence