Adoptions Manager

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.  

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.  

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team. 

We are looking for an adoptions manager to join our friendly team in the Northern region on a 12 month fixed term bases. 

Duties will include;

• To liaise with and advise departments on Adoption and finishing works issues, interface matters and to co-ordinate information flow
• To co-ordinate with the internal Technical department, Consultants, Statutory Authorities, Contractors, Bond providers and Solicitors to ensure the timely receipt of Maintenance and Adoption Certificates including the management of associated Bond reductions and cancellations to an agreed program
• The ability to negotiate with and manage the requirements and expectations of Local and Statutory Authority Engineers, Inspectors and Representatives for all sites
• The ability to recognise potential problems and solve them in a speedy, efficient and cost effective manner whilst ensuring the Company procedures are followed and adhered to
• Provide detailed inspection briefs and relevant site information / records to allow for the timely provision of budgets / quotations from subcontractors / suppliers for associated elements of works with support from the Commercial department in assessing costs and raising orders
• To keep a detailed record of payments and ensure the Adoption forecast is updated monthly in line with expenditure and site changes / requirements. Advise on overall costs to complete the development in respect of finishing works, Maintenance works through to Adoption. Work with the Finance team to produce and maintain accurate budgets / forecasts
• Collate information for inclusion in the Health and Safety Plan as required
• Co-ordinate pre-start meetings with remedial works contractors and agree site start dates in conjunction with the Construction team in accordance with an agreed programme
• Assist the Construction team with timely and pro-active approaches to finishing works, gain the Maintenance certification and apply for Adoption certificates, Bond reductions & cancellations to meet the program dates
• Provide the administrative support / back up and assistance to the Adoptions Engineer, chase requests for certification and bond reductions
• Attend site meetings, inspections and internal meetings / reviews as required
• Manage the workload of field-based Adoptions Engineer and Site Engineer
• Answer customer care enquiries in a positive, pro-active, polite and timely manner
• Providing advice, correspondence and evidence to support the company when receiving claims associated with completed works
• Completion of outstanding Section Agreements and Technical Approvals where necessary
• Assist with the timely delivery and handover of private works to Management Companies
• Annual review of ongoing subcontractor works, provisions and orders
• To manage, advise and assist the Land team with the residual land portfolio

• Commercial awareness and accurate interpretation of design drawings
• Able to prepare, manage and maintain Adoption fees, costs and budgets
• Ability to work to deadlines and meet programme timescales
• Attention to detail when analysing historic matters, including supporting customer care issues
• Able to recognise problems and solve them in a positive, timely and cost effective manner
  
• Proven negotiation skills