When you buy a home by Tilia Homes, you will receive a 10-year NHBC Buildmark policy, be covered by a two-year builder (Tilia Homes) warranty from legal completion and a further 8 years of structural issues insurance cover from warranty provider (e.g., NHBC and LABC), which we hope gives you peace of mind in your new home.
We know how excited you will be on your moving-in day and even if you may not be moving in straight away, we ask that you carefully inspect your home, ideally on that day, so it is easier for us to put right any issues you may find. Issues/snags need to be sent to your regional customer services team but will be managed by the site team for the first four weeks. After the four weeks, customer services will organise the relevant trade to come in and resolve the issues.
