The HBF Star rating
The HBF Star Rating System offers homeowners a transparent and precise evaluation of homebuilders through customer satisfaction metrics. Developers receive star classifications from 1 to 5 (5 being the best), based on feedback gathered through homeowner satisfaction surveys. These are carried out at 8-weeks and 9-months after a customer moves into their new home.
To achieve the coveted 5-star status, a homebuilder must receive a recommendation from at least 90% of their customers.
The customer satisfaction surveys examine multiple elements of the property journey, including:
- Customer Service: Measuring the efficiency and support provided
- Build Quality: Examining the design, construction and finish of the property
- After-Sales Care: Evaluating the builder's ongoing assistance following completion.
What 5-stars means for you
When you choose a home from Tilia Homes, our 5-star status demonstrates our commitment to excellence. Built to the highest standards and verified through customer feedback, your new home reflects our meticulous attention to build quality and exceptional service.
With over 90% of our customers recommending us, you can relax in the knowledge that you are in safe hands, from your initial enquiry through to after you've moved in and beyond.